At ChineseChapters.com, a service provided by YNG Digital, Teslastraat 163, we are committed to your satisfaction and learning success. We understand that our products and services may not be a perfect fit for everyone, which is why we offer a 60-Day Refund Policy.

Eligibility for a Refund:

• You are eligible for a refund within 60 days of your purchase date.
• To qualify for a refund, you must demonstrate that you have engaged with the material and made a genuine effort to utilize the resources provided by ChineseChapters.com.
• Refunds may not be granted if more than a specified percentage of the course material has been consumed or if any downloadable content has been accessed a significant number of times.

Process for Requesting a Refund:

1. To initiate a refund request, please contact our customer support team at jun@chinesechapters.com with your purchase details and a brief explanation of why the product or service did not meet your expectations.
2. Our team may request additional information or feedback on your experience to better understand your concerns and how we might improve.
3. Once your request is reviewed and approved , we will process your refund.

Refund Processing:

• Refunds will be processed to the original method of payment used at the time of purchase.
• Please allow up to 10-30 business days for the refund to be reflected in your account, depending on your bank or credit card issuer’s processing times.

Exceptions:

• Certain products or services may be non-refundable, including but not limited to personalized or customized items, digital downloads once accessed, and subscription services after the initial 60-day period. These exceptions, if any, will be clearly stated at the time of purchase.

Final Considerations:

• We reserve the right to deny refund requests if we suspect fraudulent activity, misuse of our refund policy, or if the request falls outside the eligibility criteria.
• Our goal is to ensure that you have the best learning experience possible. If you are dissatisfied for any reason, we encourage you to reach out to us first so we can attempt to resolve any issues.

We appreciate your business and are here to support your journey in learning Mandarin. If you have any questions or concerns about our 60-Day Refund Policy, please feel free to contact us.

Contact Information: Customer Support Email: jun@chinesechapters.com YNG Digital, Teslastraat 163

This policy is effective as of February 8th, 2024